How does XOGO compare to other signage platforms?

XOGO was designed with simplicity and low cost in mind. Our players can be set up in seconds just by entering a PIN code. We offer some of the lowest pricing in our industry, and you don't need an IT team or any server hardware in order to set up your signs.

Can I use your apps on different devices / operating systems?

Absolutely. For example, your players might consist of a mixture of XOGO Mini Max players, BrightSign players and Fire Sticks running the XOGO Player app.  You can manage all of these players from anywhere in the world, just by logging into XOGO Manager.

What file types does XOGO support?

XOGO Player supports static images (JPEG + PNG) video files (MOV + MP4), widgets, and URLs from the Internet (i.e. infotainment feeds, social media, PowerBI and more). Learn more about designing your content.

What is the difference between a free and pro account?

In our free version you can upload up to 15 library items and manage a single media player. Content is limited to 1080HD resolution, and advanced features like content-scheduling are not available. Upgrade to pro in order to deploy additional players, create unlimited content and playlists, play 4k content and access our full suite of features.

What if I need technical support?

All XOGO customers receive free email-based technical support (in English, French and Spanish), handled by our teams in the US and abroad. Our average initial response time to support tickets is currently less than 90 minutes. You can file a support ticket here.

Do you offer enterprise pricing?

We sure do! XOGO offers discounted pricing on XOGO hardware and subscriptions for organizations that need to deploy more than 100 players. Please contact us for more details.

How can I become a reseller?

Please visit our reseller page for more information and an application form. Authorized reseller partners are eligible to purchase discounted media players and software licenses from our reseller store. Partners often deliver these to end-user customers along with ancillary services such as installation and content.

How do I send content to my XOGO Mini Max?

First plug in your XOGO Mini Max and connect it to the Internet. You'll see a PIN code on the connected TV screen. Now log into XOGO Manager on your computer, tablet or smart phone. Click +New to add a new player via its PIN code. Then assign your Mini Max a playlist, and in seconds your content is playing. Please see our Getting Started page for full instructions.

Does XOGO still work if my media player loses WiFi?

Absolutely. XOGO Player will cache your playlist so even if it loses Internet connectivity, your content will keep playing. The player only needs Internet connectivity when you want to make changes to your media playlist, or if you are playing dynamic content from the web.

Can I leave XOGO Mini Max turned on 24/7?

Of course! XOGO Mini Max was engineered around an ultra-reliable chipset and designed to run 24/7. If you need to reboot your device you can do so right from XOGO Manager.

What resolutions and frame rates does XOGO Mini Max support?

XOGO Mini Max supports 60FPS at 1080 resolution or 30FPS at 4k resolution.

What type of screens can I use with XOGO?

You can run any type of digital display (or projector!) with XOGO. Your media player device just needs to have the correct output for the display that you want to use. For example our XOGO Mini Max has an HDMI output that is compatible with all modern televisions and projectors. Click here for more information about choosing the best display for digital signage.

Can I display a webpage in my XOGO playlist?

Yes you can! Essentially anything that can be viewed in a web browser can also be played in XOGO, as long as it’s not password-protected. When you click +New in the library section of XOGO Manager, instead of uploading a media file you can choose to paste in a URL instead. We highly recommend checking out the dynamic content feeds from our partners at Seenspire.

Can XOGO run multiple displays arranged as a video wall?

Absolutely! Video walls are visually stunning, and easier to set up than you might think. The best way is to use commercial-grade displays (i.e. NEC, LG or Samsung) that support tile matrix mode, so the displays can be "daisy-chained" together via HDMI or DisplayPort cables. In plain terms this means that your media player connects to display #1, then display #1 connects to display #2, and so on. The displays are smart enough to distribute the input from the media player across themselves, and it means that you only need a basic media player device to run your content, rather than an expensive video wall controller with loads of outputs running to all of the individual displays.

The content that you develop and load into XOGO for a video wall should be sized appropriately for the resolution of the combined displays, so it doesn't get pixellated. For example if you were to mount two 1080p displays on top of one another, your content would need to be 1920 pixels wide (the width of one display) by 2160 pixels tall (1080 + 1080 pixels stacked on top of one another). If this all sounds intimidating, please feel free to contact us with questions and we'll be happy to help. We love this stuff.

Where can I learn about XOGO’s information security policies and procedures?

We have an exhaustive list of infosec FAQs online as well. Please feel free to contact us if you have any questions and our friendly team will respond asap.

Don't see your question here?

For a searchable of over 100 questions and answers, along with developer resources, please refer to our dedicated support site. You can also contact us here and we’ll be happy to help.